Production whiteboard
- 7714 — supplement?
- 7688 — “parts Thurs”
- 7721 — move to paint
Fictional operating scenario · Arkansas collision and repair
Every repair had a file. No shared truth.
Three estimators. Nine body technicians. Two painters. Plenty of cars in process—and no fast answer when a customer, insurer, or technician asked what was holding one up. This is the operation HAMBE A.D. would make visible.
Reading note: The company, repair orders, names, and performance figures below are fictional. They demonstrate how real shop evidence would replace generic marketing visuals.
Illustrative evidence01 / The repair record
Same shop. Same cars. One shared truth.
Switch views to see how a repair moves from a folder, whiteboard, inbox, and verbal update into one accountable record of stage, blocker, owner, and next action.
Production meeting · Wednesday 8:08 AM
Riverstone Collision & Repair / 43 open ROs
Repair-order folder
Insurer requested two additional photos yesterday. Request printed, but no owner or due time recorded.
Parts inbox
Mirror backordered. Bumper bracket shipped. One vendor ETA is attached to a different email thread.
Front-desk call sheet
“Martinez wants an update.”
“Call Green before lunch.”
“Who has the insurance approval?”
ROVehicle / stageBlocker / ownerStatus
7714’22 Tacoma Blueprint · supplement 02Leah Insurer reply due 10:30Watching
7688’20 Accord Body · left quarterParts Mirror ETA Thu 2:00Part hold
7721’23 Telluride Paint queue · booth 2Marco Color verification completeReady
7703’19 F-150 Reassembly · calibration nextNate Vendor slot confirmed 3:30On track
7696’21 Camry QC · road testSam Customer update sent 7:58Delivery
7728’24 Rogue Estimate received onlineSystem Avery callback due 8:124 min
Status lookup7m 12s → 42sIllustrative target
Customer update calls78 → 24Inbound calls per week
Supplement decision2.6d → .9dAverage waiting time
Stalled repair orders9 → 2Typical daily snapshot
02 / Evidence, not decoration
The repair tells its own story.
A clean activity record replaces status theater. The shop can see which decision is holding the vehicle, who owns it, and what the customer has already been told.
Repair-order activity record
Sample record / RO-7714
- Vehicle checked in and documentedVIN, mileage, customer authorization, and 28 intake photos attached.
- Teardown revealed hidden damageAdditional absorber and reinforcement damage added to supplement 02.
- Insurer request submittedEstimate, photos, and repair rationale sent. Leah owns the response.
- Customer update deliveredPlain-language explanation sent with a next-update promise for Tuesday.
- Supplement approvedApproved amount reconciled. Parts list released automatically.
- Mirror ETA threatens deliveryException raised. Parts owner confirming alternate source by 9:00.
Walkthrough notes
Founder field notebook
Automate the chase, not the repair.
- Technicians still decide repair method.
- Estimator still owns insurer judgment.
- System carries evidence and watches deadlines.
- Customer hears from the shop before asking.
Capacity worksheet
Illustrative model
Stalled repair orders9
Avoidable stall / RO1.1 days
Capacity value / day$185
Operating weeks50
Annual opportunity$91,575
03 / What HAMBE A.D. ships
A production system the shop owns.
The result fits around the estimating and management tools already in use. HAMBE A.D. connects the gaps, creates accountability, and transfers the entire operating layer.
Repair-stage map
Every stage, entry rule, completion signal, blocker, and responsible role documented from intake through delivery.
Parts + supplement registry
Vendor ETAs, insurer requests, evidence, approvals, and promised follow-up times attached to the repair order.
Customer update system
Useful milestone updates and delay notices triggered from real production events, with staff control over every message.
Ownership package
Accounts, source files, field definitions, automations, runbook, and team training transferred to the shop in full.
HAMBE A.D. · Benton, Arkansas
Bring the bottleneck.
We’ll trace the handoffs.
The first conversation follows one real repair or service order from first contact to final handoff. You leave knowing where the delay entered and which fix earns its way back first.
Book the 45-minute audit